Refund Policy

Last updated October 14, 2026

Datums Sync starts with a free 30-day trial, so you can make sure it works for you before paying anything.

Refunds

If you're not happy with a payment, ask for a refund within 14 days of it and you'll get the full amount back, no questions asked. Request it through paddle.net (where you can look up your order by email) or by contacting us at support@datums.online. Refunds go back to the original payment method; once refunded, that period's sync ends.

Cancelling

Cancel any time from the customer portal (linked in the app under Sync across devices). You won't be charged again, and sync keeps working until the end of the period you've already paid for.

Who handles it

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.